okzz Privacy Policy

This Privacy Policy ("Policy") applies to all services and activities of the okzz platform. When you use the okzz website, open an account, make a deposit, play games or use any service, you are considered to have accepted the terms of this Policy.

okzz always gives the highest priority to user privacy. As detailed in our Terms and Conditions, by using the platform you agree to this Policy along with all related terms. Any changes to this Policy will be published on our website and will take effect from the date stated.

This Policy applies to users in Bangladesh and has been prepared in accordance with the data protection provisions currently in force in Bangladesh. okzz does not knowingly collect information from persons under the age of 21.

okzz collects different types of information for different purposes. This information comes mainly in two ways — what you provide directly and what our systems collect automatically.

2.1 Information You Provide Directly

During registration and account management you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad or Rocket number
• Information and messages provided when contacting support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• Device type, operating system and browser information
• IP address and session duration
• Log data relating to browsing and gaming activity
• Information obtained from cookies and similar tracking technologies
• Transaction history and betting records

okzz uses your information only for specific and legitimate purposes. Those purposes are set out in detail below:

3.1 Account Management and Identity Verification

Your information is used to create, activate and secure your account and to confirm your identity. This is essential for preventing fraudulent activity and for keeping persons under 21 from using the platform.

3.2 Processing Financial Transactions

Payment information is used to correctly process your deposits and withdrawals. Currently okzz handles transactions only through bKash, Nagad and Rocket.

3.3 Providing Customer Support

Your information is used to resolve your issues through 24/7 live chat and email, and to improve your experience.

3.4 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent account hacking and ensure overall platform security.

3.5 Improving Service Quality

User behaviour and preferences are analysed to improve the range of games, payment options and overall service quality.

okzz never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Service provider partners: with payment processors (bKash, Nagad, Rocket), technology infrastructure providers and game suppliers — only the information necessary to provide the service.
• Legal obligations: information may be provided to comply with valid directions from legal authorities in Bangladesh.
• Fraud prevention: limited information may be shared with relevant parties to assist in investigating suspicious activity.
• Business succession: in the event of an acquisition or merger of okzz's business, information may be transferred to the new operating entity.

Before sharing information with third parties we ensure that they maintain adequate data protection measures. All game providers — Pragmatic Play, PG Soft, JILI, Evolution and others — operate under their own privacy policies.

The okzz website uses cookies and similar technologies that make your browsing experience easier and more effective.

5.1 Types of Cookies

• Essential cookies: these cookies are essential for maintaining login sessions and ensuring security. They cannot be turned off.
• Functionality cookies: used to remember your language preferences, game settings and other personal preferences.
• Analytics cookies: help to understand how the website is used and to improve service quality.
• Security cookies: used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some important features of the platform do not work.

okzz retains your information only for as long as it is necessary or legally required:

• Core identity information is retained while the account is active and for at least five years after the account is closed.
• Records of financial transactions may be retained for an extended period as required by law.
• Security and audit logs are retained for a set period.
• Marketing information collected with your consent is deleted after consent is withdrawn.

For secure storage of information, okzz uses encrypted servers and industry-standard security protocols. SSL connections and regular security reviews are conducted to prevent unauthorised access.

As an okzz user, you have the following rights over your personal information:

7.1 Right to Know

You can find out what information we have stored about you, why it was stored and whether it has been shared with anyone.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

To exercise any of the above rights, contact our support team via live chat or by email. We provide support in Bengali and English 24 hours a day. To learn more about responsible gaming, read our dedicated section, where you will find important information about controlling your own account.

okzz takes several technical and organisational measures to protect your information:

• SSL (Secure Socket Layer) encryption: all data transfers between your browser and our servers take place over encrypted channels.
• Data encryption: sensitive information (passwords, payment details) is stored on servers in an encrypted state.
• Access controls: among okzz staff, only authorised individuals can access specific information.
• Regular security reviews: regular security assessments are carried out to identify system vulnerabilities.
• Firewall and intrusion detection: automated systems are active to detect and prevent unauthorised access attempts.
• Two-factor authentication: OTP-based verification is used to protect accounts.

However, no method of transferring or storing information over the internet can be guaranteed to be completely secure. We make every effort to ensure the highest level of protection, but absolute security cannot be promised.

okzz strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect any information from minors.

An age verification process is in place at the time of registration. If we find that a user is under 21, their account will be closed immediately and the information collected will be deleted as far as possible.

If you believe a minor is using our platform, please notify our support team immediately.

okzz may change or update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a notification to your registered email address
• By displaying a message on screen when you log in to your account

If you continue to use the platform after a revised Policy is published, you will be considered to have agreed to the new Policy. If you object to a change in the Policy, you may close your account at any time.

Alongside this Policy, you can learn more about okzz's operations and values on our About Us page.

If you have any questions, feedback or complaints about this Privacy Policy, you can reach us in the following ways:

• Live chat: contact us 24/7 through the live chat option on the website — support is available in Bengali and English.
• Email: [email protected]

We generally respond to your request within working hours. For data protection requests, we may need to verify your identity to ensure that information is given to the correct person.

For answers to common questions, visit our FAQ section — you will find answers there to frequently asked questions about accounts, payments and privacy.